ReputeLoop
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Integration Guide

ReputeLoop + Tekmetric

When a repair order is posted in Tekmetric, ReputeLoop follows up with the customer automatically. Auto shops with more reviews win more searches — this makes it effortless.

Coming soon

The Tekmetric integration is in final testing and isn't available to enable yet. The guide below shows how it will work. Want early access when it launches? Let us know.

OverviewSign up for ReputeLoopConnect TekmetricHow it worksEmail vs SMSLimitationsDisconnectSupport

Overview

The ReputeLoop + Tekmetric integration automatically sends review requests to customers when a repair order reaches Posted status in Tekmetric (invoice finalized and paid). The request goes out immediately after the repair is closed — while the experience is still fresh.

Positive responses are routed to your Google review page. Negative responses are captured privately in ReputeLoop's Help Desk so you can follow up directly.

  • Trigger: Repair order reaches Posted status in Tekmetric
  • Verticals: Auto repair shops, tire shops, service centers
  • Channel: Email (default) or SMS
  • Cooldown: 30 days per customer
  • Add-on price: +$35/month on any ReputeLoop plan

How to sign up for ReputeLoop

  1. Go to reputeloop.com and click Get started free.
  2. Create an account with your email or Google. No credit card is required to start.
  3. Complete the onboarding wizard: enter your business name, add at least one location, and paste your Google Review URL.
  4. You'll start on a 14-day free trial (Starter plan). You can subscribe to any paid plan at any time — the Tekmetric add-on requires an active subscription.

Plans start at $49/month (Starter). The Tekmetric integration is available on any plan as a +$35/month add-on.

How to connect ReputeLoop with Tekmetric for the first time

Tekmetric uses API credentials rather than an OAuth redirect. You will obtain a Client ID and Client Secret from Tekmetric and paste them into ReputeLoop. You will also configure a webhook URL in Tekmetric so events are delivered to ReputeLoop.

Prerequisites

  • An active ReputeLoop subscription (trial + checkout, or paid plan)
  • Owner or admin role in your ReputeLoop account
  • A Tekmetric account on a paid plan — contact Tekmetric support to obtain API credentials (Client ID and Client Secret)

Step 1 — Get your Tekmetric API credentials

  1. Contact Tekmetric support (or your account manager) and request API access for your shop. They will provide a Client ID and Client Secret.

Step 2 — Connect in ReputeLoop

  1. In ReputeLoop, go to Settings → Integrations.
  2. Find the Tekmetric card and click Add Tekmetric — $35/month.
  3. Review the confirmation modal and click Subscribe.
  4. On the Tekmetric card, enter your Client ID and Client Secret and click Connect.
  5. ReputeLoop verifies the credentials and displays a Connected status.

Step 3 — Configure the webhook in Tekmetric

  1. In Tekmetric, go to Settings → Integrations → Webhooks and add a new webhook.
  2. Set the webhook URL to: https://reputeloop.com/api/webhooks/tekmetric
  3. Select the Repair Order event type and save.

The integration is now fully active. Review requests will fire when repair orders reach Posted status.

How the integration works

  1. Repair order posted — Tekmetric sends a webhook to ReputeLoop when a repair order status changes.
  2. Status check — ReputeLoop confirms the repair order has reached Posted status (invoice finalized and paid). Other statuses are ignored.
  3. Customer lookup— ReputeLoop fetches the customer's name, email, and phone number from the Tekmetric API.
  4. Contact upsert— The customer is added to your ReputeLoop Contacts (or updated if they've visited before).
  5. Cooldown check — If this customer received a review request within the last 30 days, the request is skipped.
  6. Plan limit check — The request counts against your monthly quota.
  7. Review request sent — An email or SMS goes to the customer with a star rating prompt.
  8. Routing on response— 4–5★ responses go to your Google review page. 1–3★ responses with feedback are captured in ReputeLoop's Help Desk.

Choosing email vs SMS

By default, review requests are sent by email. To switch to SMS:

  1. Go to Settings → Integrations → Integration preferences.
  2. Under Preferred channel for integration requests, select SMS.
  3. Click Save.

SMS requires an active Telnyx toll-free number (set up in Settings → SMS). Falls back to email if no approved number is on file.

Limitations

  • API credentials required from Tekmetric: You must contact Tekmetric support to obtain API access. This is not self-serve in the Tekmetric UI.
  • Manual webhook setup: Unlike Jobber, Cloudbeds, and Square, the Tekmetric webhook must be configured manually in your Tekmetric settings. See Step 3 above.
  • Contact required: The customer must have an email or phone number in Tekmetric. Orders with no customer contact information are skipped.
  • Posted status only: Only repair orders with Posted status trigger a request. Draft, in-progress, or voided orders do not.
  • 30-day cooldown: A customer with multiple repair orders within 30 days receives only one review request per window.
  • Monthly quota:Integration-sourced requests count against your plan's monthly review request limit (Starter: 150/month, Growth: 500/month, Pro: 1,500/month).

How to disconnect

Disconnect from ReputeLoop

  1. Go to Settings → Integrations.
  2. On the Tekmetric card, click Disconnect and confirm.

To also cancel billing, click Cancel add-on. Billing continues until the end of the current billing period.

Disconnect from Tekmetric

Remove the webhook URL from Tekmetric → Settings → Integrations → Webhooks. This stops Tekmetric from sending events to ReputeLoop.

How to get support

Email response targets: Starter within 48h, Growth within 24h (priority), Pro priority.

Last updated: June 2026. ← Back to reputeloop.com