Your Happy Customers Forget to Review You. Your Unhappy Ones Don't.
ReputeLoop sends review requests automatically after every visit. Happy customers get guided to your Google page. Unhappy ones? You find out first — before they post publicly.
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Summit Plumbing & Air
Review request
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Built for local businesses that run on reputation
By the numbers
The reputation gap costs real money
94%
of consumers say a negative review has convinced them to avoid a business
31%
more revenue for businesses with 4.5+ star ratings vs. lower-rated competitors
6%
of unhappy customers complain directly — the rest leave quietly or post publicly
70%
of customers will leave a review when asked — most businesses never ask
The problem
Your happy customers forget. Your unhappy ones don't.
When a customer has a great experience, they mean to leave a review — they just never get around to it. When a customer has a bad experience, they go straight to Google. Your rating doesn't reflect reality.
Asking staff to remind customers doesn't work
It's inconsistent, awkward, and easy to forget — especially during busy hours.
Most reputation tools charge $299+/month — hidden behind a "contact sales" wall
Want to see the price? You'll need to talk to a salesperson first. ReputeLoop shows you every price, right here.
One bad review can cost you 10 new customers
94% of consumers say a negative review has convinced them to avoid a business. Every day without a system is a day you're at risk.
How it works
Set up in 10 minutes. Works on autopilot.
Add your customers
Import your contact list via CSV or add customers one at a time. Name, email, or phone — that's all you need.
We send a branded review request
Your customer gets a clean, mobile-friendly email with your business name. No spam. No generic messages. Takes 10 seconds to act on.
They tap a star rating
One tap. Works on any device, no app required. The whole experience takes under 30 seconds.
Happy customer (4–5 stars)
Guided to Google
One click takes them to your Google review page. No friction. Public review posted.
Unhappy customer (1–3 stars)
You get an instant alert
Their name, rating, and feedback land in your inbox — privately, before anything goes public.
Features
Everything you need to grow your online reputation
Automated Review Requests
Send review requests via email and SMS automatically. Set it once, let it run. Respects 90-day cooldowns and opt-outs.
Smart Feedback Routing
Positive reviews go to Google. Negative feedback comes to you — privately. Configurable star threshold.
Instant Negative Alerts
Get notified the moment a customer is unhappy — via email or SMS. Handle it before it becomes a public review.
Complaint Help Desk
Every negative response creates a private support ticket. Assign it, add notes, resolve it — nothing falls through the cracks.
AI Reply Drafts
When a negative review comes in, ReputeLoop drafts a professional response for you. Edit it, send it, or discard it — one click to go from complaint to resolved.
Reply to Existing Google Reviews
Already have reviews — including some unhappy ones? The Reply Assistant drafts warm, professional public replies to your real Google reviews. One click to copy and post.
Analytics Dashboard
Request volume, response rates, rating trends, and your live Google rating — all in one clean dashboard.
Multi-Location Support
Run multiple locations from one account. Each location gets its own contacts, requests, and Google review link.
CSV Contact Import
Import your existing customer list in seconds. Automatic deduplication. Up to 10,000 rows per upload.
Team Management
Give your managers access to their location. Control who sees what. Role-based permissions out of the box.
QR Codes — Every Scan Tracked
Print a QR code for your counter, receipt, or table. Every scan creates a unique, trackable request — smart routing and analytics included. No contact list needed.
Software Integrations
Connect Jobber, Tekmetric, and more — review requests fire automatically when a job or repair order is marked complete. Zero extra steps. +$35/month per integration.
TCPA & CAN-SPAM Compliant
Every message includes opt-out options. Opt-outs are tracked globally and respected forever.
Integrations
Already using field service or hospitality software?
Connect your existing tools and review requests go out automatically — no manual steps, no CSV exports, no reminders to staff. Just reviews, on autopilot.
Jobber
Field service · HVAC · Plumbing · Cleaning · 50+ trades
When a job is marked complete in Jobber, ReputeLoop immediately sends a review request to the customer. Your crew finishes the work — the review request handles itself.
Trigger: job marked complete
Learn more →Cloudbeds
Coming soonBoutique hotels · B&Bs · Guesthouses · Independent hotels
When a guest checks out in Cloudbeds, ReputeLoop sends a review request while the stay is still fresh. Hotels live and die by their rating — now every checkout works for you.
In final testing — not yet available
Learn more →Square
Retail · Restaurants · Cafés · Salons · Service businesses
Every completed Square payment becomes a review opportunity. No list to maintain, no timing to manage — the request goes out when the transaction closes.
Trigger: payment completed
Learn more →Tekmetric
Coming soonAuto repair · Tire shops · Service centers
When a repair order is posted in Tekmetric, ReputeLoop follows up with the customer automatically. Auto shops with more reviews win more searches — this makes it effortless.
In final testing — not yet available
Learn more →Workiz
Locksmith · Garage door · Appliance repair
When a Workiz job is marked done, the review request fires automatically. Your tech is already on their way to the next job — the follow-up takes care of itself.
Trigger: job marked done
Learn more →ServiceM8
Plumbing · Electrical · HVAC · Pest control · Cleaning
When a job is marked complete in ServiceM8, ReputeLoop sends the review request automatically. A favourite of trades across Australia & New Zealand — every finished job becomes a review.
Trigger: job marked complete
Learn more →More integrations on the way
Vagaro, Jane App, Curve Dental, and more are in development. Using something else? Let us know — integration requests directly shape our roadmap.
Each integration is +$35/month, added to any plan. Connect one or several — each runs independently.
Free tools
Try a free tool — no sign-up required
Get value before you spend a dime. Two quick utilities for local businesses, free to use.
Pricing
Transparent pricing. No sales calls. No surprises.
Every plan includes a 14-day free trial. No credit card required to start.
Starter
- 1 location
- 150 review requests/month (email & SMS)
- Email follow-up reminders
- Negative feedback alerts (email & SMS)
- QR code review requests
- Reply to your Google reviews (AI-drafted)
- Basic analytics dashboard
- Up to 3 team members
- Email support (48h target)
No credit card required
Growth
- Up to 5 locations
- 1,500 requests/month* (reviews + NPS, email & SMS)
- Email & SMS follow-up reminders
- Negative feedback help desk
- AI-generated reply drafts
- NPS surveys (Net Promoter Score)
- HubSpot & Salesforce integration
- REST API access (1,000 req/hr)
- QR code review requests
- Reply to your Google reviews (AI-drafted)
- Advanced analytics, trends & channel breakdown
- Up to 10 team members
- Priority email support (24h target)
No credit card required
Pro
- Up to 15 locations
- 10,000 requests/month* (reviews + NPS, email & SMS)
- Email & SMS follow-up reminders
- Negative feedback help desk
- AI-generated reply drafts
- NPS surveys (Net Promoter Score)
- HubSpot, Salesforce & Zapier
- REST API access (1,000 req/hr)
- QR code review requests
- Reply to your Google reviews (AI-drafted)
- Full analytics suite + channel filter + CSV export
- Unlimited team members
- Priority email support
No credit card required
Compare plans
| Feature | Starter | Growth | Pro |
|---|---|---|---|
| Limits | |||
| Requests / month (email + SMS)* | 150 | 1,500 | 10,000 |
| Locations | 1 | Up to 5 | Up to 15 |
| Team members | 3 | 10 | Unlimited |
| Channels | |||
| Email review requests | |||
| SMS review requests | |||
| QR code requests | |||
| Email follow-up reminders | |||
| SMS follow-up reminders | — | ||
| Features | |||
| Negative feedback alerts | Email & SMS | Email & SMS + help desk | Email & SMS + help desk |
| AI-generated reply drafts (for negative feedback) | — | ||
| Reply to your existing Google reviews (AI-drafted) | |||
| NPS surveys (Net Promoter Score) | — | ||
| Analytics | 30-day window | 90 days · avg trend · channel breakdown | All time · channel filter · CSV export |
| Channel breakdown | — | ||
| CSV export (contacts & analytics) | — | — | |
| REST API access (1,000 req/hr) | — | ||
| HubSpot & Salesforce | — | ||
| Zapier | — | — | |
| Add-ons | |||
| Integration add-ons (Jobber, Square, more) | +$35/mo | +$35/mo | +$35/mo |
| Support | |||
| Support | Email (48h target) | Priority email (24h target) | Priority email support |
* On Growth and Pro plans, the monthly limit is shared between review requests and NPS surveys.
Managing multiple locations, need SSO, or have a team larger than our standard plans?
We work with multi-location operators and growing brands on custom setups — more seats, consolidated reporting, dedicated onboarding, and more. Tell us what you need.
All plans include:
FAQ
Questions? Answered.
Start getting more reviews today
Join local businesses that protect their reputation and grow their rating on autopilot. Full access, 14 days free.
14-day free trial · Cancel anytime · No credit card required